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Returns & Refund Policy

Returns

We hope you’re happy with your Locomocean purchase. If you decide its not quite right for you, we accept returns within 30 days of receiving your order.

When making a return please be aware that all items must be returned in a fully resalable condition, which means being unused and in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable. We will notify you of the approval or rejection of your refund.

Only once we have received your returned item back to us safely can we then issue your refund (processing time 3- 5 days).

Please note we do not cover the cost of return shipping.

If you wish to return your order please contact us directly with proof of purchase (preferably Online order number) via email at info@locomocean.com and notify us of the intended return.

To return your product, you should mail your product to: Locomocean Ltd, Unit 1.12-1.13 Oxo Tower Wharf, Bargehouse Street, London, SE19PH, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Our products are fragile, and we take pride in sending them out with care, if you would like to return an item we ask you do the same.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Faulty Product

If you have purchased a product directly from Locomocean and it has a fault, then please let us know. Email – info@locomocean.com and provide proof of purchase, details of the fault and images if possible, along with the batch number, (this can be found on the back). We will respond to any queries ASAP.

Please note if you purchased a Locomocean product from one of our stockists then please contact them directly.

Broken During Shipping

If your glass neon sign has been delivered and has broken during shipping then please get in contact with us via email – info@locomocean.com within 48 hours of delivery.

Please provide order information and photos of the breakage and any damaged packaging if applicable. We will get back to you ASAP.

 

Cancelling your Order

If you wish to change or cancel your order, please get in touch with us as soon as possible from when the order was placed. Email us at info@locomocean.com with your name and order reference number.

After 24 hours of the order being placed, we cannot make any amendments to your order and it will have been sent for delivery.